We pledge and are committed to providing efficient, professional, ethical and friendly services to our customers (clients) as follows:

• Counter service for all transactions is entertained within five (5) minutes.
• Appointment of students to obtain counseling services is entertained within two (2) hours.
• Appointment of students to obtain guidance services is entertained within two (2) hours.
• Conducting counseling / counseling sessions within 40-60 minutes per session
• Stay up to date with clients by providing appropriate services within a week
• Strive to refer clients to a specific party with client’s consent on the basis of the ability of the Psychological Officer within 24 hours
• Customer complaints are responded within three (3) working days.